These terms and conditions apply to purchases made by private consumers at Chigee Danmark ApS via chigee.dk.

Purchases made as part of a commercial business are not covered by these terms and conditions. For approved Chigee dealers, separate dealer terms apply, which are displayed upon login and during the ordering process.

General information

All purchases covered by these terms and conditions are made between you as a customer and:

Chigee Danmark ApS
Buddingevej 310, Showroom 7002
2860 Søborg

CVR number: 44848597

Phone: +45 70 777 570
Email: info@chigee.dk

Order confirmation

When you place an order on chigee.dk, you will automatically receive an email confirming that we have received your order.

If an ordered item is out of stock, on backorder or for other reasons cannot be delivered as expected, you will be notified by email as soon as possible.

When the item is dispatched, you will receive an email with shipping information and, where possible, a Track & Trace link.

Payment terms

Chigee Danmark ApS uses a payment gateway from Nets.

We accept the following payment methods:

• Payment cards, including Visa/Dankort and Mastercard
• MobilePay
• Apple Pay

Payments are generally only charged when the order is dispatched.

Delivery terms and conditions

We normally dispatch on the same day or the following working day after we have registered your order, provided the ordered item is in stock.

If your order contains made-to-order items or items that are temporarily out of stock, the order will generally not be dispatched until we can make a complete delivery.

Orders are normally delivered as parcels via GLS or PostNord and can be tracked with Track & Trace after dispatch.

Shipping costs are added to all orders as stated during the ordering process.

If a parcel is not collected and is therefore returned to us, the customer may be charged the actual and reasonable costs incurred by Chigee Danmark in connection with return shipping and handling. Any remaining amount will be refunded to the customer.

Returns and cancellation policy

As a consumer, you generally have a 14-day right of withdrawal on purchases made online at chigee.dk.

The cancellation period expires 14 days after the day on which you or a third party other than the carrier and designated by you acquires physical possession of the goods.

To exercise the right of withdrawal, you must notify Chigee Danmark ApS unambiguously before the expiry of the deadline that you wish to cancel the purchase.

This can be done by using our return form at chigee.dk/return-form/ or by letter, email or telephone. Please provide your order number so we can identify the purchase more quickly.

You must then return the goods without undue delay and no later than 14 days from the date on which you informed us that you wish to exercise your right of withdrawal. The deadline is met if you dispatch the goods before the expiry of the 14 days.

If you do not notify us that you wish to cancel the purchase before the expiry of the cancellation period, the statutory right of cancellation lapses.

Buy at trade fairs, in showrooms and the like

For purchases at trade fairs, in our showroom or elsewhere where the item is purchased and physically handed over, the statutory 14-day right of withdrawal does not apply as a general rule.

Refund on cancellation

If you exercise your statutory right of withdrawal, we will refund all payments received from you regarding the purchase, including the costs of our cheapest standard delivery.

If you have chosen a more expensive delivery method than our cheapest standard delivery, the additional cost will not be refunded.

The refund will be made without undue delay and no later than 14 days from the date we received your notification that you wish to cancel the purchase.

However, we may withhold the refund until we have received the returned goods, or until you have provided documentation that the goods have been returned, whichever is the earlier.

As a general rule, the refund will be made using the same payment method that was used for the purchase, unless expressly agreed otherwise.

No charges are applied as a result of the refund.

Condition of the item upon return

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You may therefore examine and test the item in the same way as would normally be possible in a physical shop, but you must not put the item into actual use if you wish to be able to return it without a depreciation in value.

Fitting or use of the equipment on a motorcycle that leaves traces of use, marks or other impairment of value may go beyond what is necessary to establish the nature, characteristics and functioning of the item, and may therefore result in a deduction from the amount refunded.

If the item has been handled or used beyond what is necessary to establish its nature, characteristics and function, you may still exercise your right of withdrawal, but you are liable for any diminished value of the item resulting from such extra handling.

If the item, original packaging or included contents are damaged, missing or otherwise impaired, and this results in a genuine reduction in the value of the item, a corresponding deduction may be made from the amount refunded.

Any deduction shall be determined on a case-by-case basis based on the commercial value of the goods after the return.

Cost and risk of returns

You must pay the direct costs of returning the item in connection with exercising the right of cancellation.

You bear the risk for the goods from the time the goods are delivered to you until the goods are returned to Chigee Denmark.

The item must be returned securely packaged.

Returns must be made in accordance with the instructions on our return form at chigee.dk/return-form/.

Return without delivery, to a parcel shop or parcel locker can only take place by prior agreement with Chigee Denmark.

We recommend that the item is sent with Track & Trace so that the shipment can be documented.

Complaints

As a consumer, you have a 2-year right to make a claim under the Sale of Goods Act.

This means that you can make a claim for faults and defects in the item that were present at the time of delivery, or where the cause of the fault was present at the time of delivery.

Complaints must be made within a reasonable time after you have discovered the defect. If you complain within 2 months of discovering the defect, the complaint will always be considered timely.

If the complaint is justified, depending on the specific situation and in accordance with the rules of the Sale of Goods Act, we will arrange for repair, replacement, a suitable price reduction or a refund.

If you wish to make a complaint about an item, please contact us via our return form at chigee.dk/return-form/ before sending the item back.

Describe the fault as accurately as possible, and feel free to attach pictures or video if relevant. This often enables us to process the case more quickly.

If the complaint is justified, Chigee Denmark will cover the reasonable costs associated with the return.

Investigation fee

If our investigation shows that the item does not have a defect or fault covered by the Sale of Goods Act's rules on complaints, we may charge an investigation fee of up to DKK 600 including VAT and return shipping.

Any investigation fee will only be charged if you have been separately informed of the fee before the investigation and have accepted it, and if the fee is reasonable in the specific situation.

This may be relevant, for example, if there is nothing wrong with the item, or if the fault is due to misuse, incorrect installation, physical damage, unauthorised tampering or normal wear and tear, and is therefore not covered by the right to complain.

If the complaint is justified, no inspection fee will obviously be charged.

Complaint options

If you as a consumer wish to complain about a product or service purchased from Chigee Denmark, you must first contact us so that we have the opportunity to try to find a solution.

If it is not possible to find a solution, a complaint may be submitted to:

House of Boards
The Mediation Team for Consumer Complaints
Toldboden 2
8800 Viborg

The complaint is submitted via the Complaints Portal of the House of Appeals.

The Mediation Team for Consumer Complaints will initially attempt to resolve the dispute through mediation. If a solution cannot be found, the case may, in accordance with the applicable rules, be referred to the Consumer Complaints Board.

Amount limits, fees and other conditions apply to the processing of complaints. The terms and conditions applicable at any given time are available at naevneneshus.dk.

Reservations

We reserve the right to change these terms and conditions with effect for future purchases. For any individual purchase, the terms and conditions applicable at the time of the order shall apply.