Important Information

If you wish to exercise your right of cancellation or complaint, please use the form below.

However, before using the form, please ensure that you have read and understood our terms and conditions, which you accepted when you placed your order.

It is also important that you read the return instructions below and follow the instructions. 

Buyback of AIO-5

If you purchased an AIO-5 in connection with our introductory pre-order offer for Chigee AIO-6, please also use the form below.

Remember that the right to buy back requires that:

1. Your AIO-5 was purchased at chigee.dk and you live in Denmark.
2. Your AIO-5 was purchased in the period 1 March 2025 to 1 September 2025.
3. You have been using tempered glass film on your AIO-5 all along.
4. Your AIO-5 is returned in its original packaging and sent in the brown cardboard box you received it in.
5. Your AIO-5 is clean and well-maintained, with no scratches or scuffs.

Here is an expanded version of the section on returning products:

Return instructions

When returning your device to us, it is important to ensure that it is returned in protective packaging. To avoid damage during transport, we recommend that you use the original packaging, if available, or other sturdy packaging that protects the product from shock and pressure.

Before returning the device, please check the following:

• Cleaning: The device must be clean and free of dust, dirt or other impurities.
• Accessories: Remember to include all relevant accessories, such as chargers, cables and other included parts, unless otherwise agreed.
• Return note: Attach a copy of the order confirmation and the completed return form that you received by email so we can process your return faster.
• Shipping method: We recommend sending the parcel with a trackable shipping method so you can track the return and ensure it arrives.

Once we have received and reviewed your returned device, we will process your refund or exchange as soon as possible. Please note that we reserve the right to refuse returns that do not fulfil our return policy.

If you have any questions regarding returns, please contact our customer service at info@chigee.dk.

Return form