General information
All transactions made via this website are between you as a customer and the company Chigee Danmark ApS.
Chigee Danmark ApS
Niels Andersens Vej 66
2900 Hellerup
CVR number: 44848597
Phone: +45 70 777 570
Email: info@chigee.dk
Order confirmation
All orders are automatically confirmed by email. If the ordered item is on backorder or sold out, you will be notified by email as soon as possible.
When the item is dispatched you will receive an email with a link where you can track your order.
Payment terms
Chigee Danmark ApS uses a payment gateway from Freepay. Freepay operates with a high level of security and is PCI DSS Level 1 certified. Freepay complies with the PSD2 directive with SCA via 3D Secure version 2.
We accept the following payment methods:
- Payment cards (Visa/Dankort & Mastercard)
- MobilePay, Apple Pay, Google Pay
Payment will be deducted when the order is shipped.
Delivery terms and conditions
We normally dispatch the same day or the day after we register your order, provided the ordered item is in stock. If your order contains made-to-order items, the order will not be dispatched until we can make a consolidated delivery.
Orders are usually delivered as postal parcels with PostNord and can be followed with Track & Trace after dispatch.
All orders are subject to shipping costs as stated when ordering. Any fees for unclaimed parcels will be charged to the customer.
Returns and cancellation policy
You have the right to cancel your purchase within 14 days from the day you receive the item. The item must be returned in unused condition and in original packaging.
The return costs are borne by the customer.
If you cancel a purchase later than 14 days from the day you receive the goods, you cannot get a refund.
Contact us at info@chigee.dk to arrange returns - remember to include your order number.
Gift cards and vouchers
Gift cards and vouchers are valid for three years from the date of issue. Gift cards purchased on Chigee.dk also have a 14-day right of cancellation.
A voucher cannot be exchanged for cash and no right of cancellation is offered.
Complaints
All Chigee products come with a 2-year warranty against manufacturing defects.
In the unlikely event that you receive a defective item, please contact us as soon as possible at info@chigee.dk with a description of the issue and any pictures of the damage.
We will then arrange return and exchange or refund by agreement. The cost of return shipments of this type will be borne by Chigee Danmark ApS by agreement.
Complaint options
A complaint about a product or service can be submitted to Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via the complaint portal for Nævnenes Hus. The mediation team will attempt to resolve the dispute through mediation, and if a solution cannot be found, you can bring the complaint to the Consumer Complaints Board.
As a rule, it is a prerequisite for a complaint that the product or service you want to complain about has cost a minimum of DKK 1,110 and a maximum of DKK 100,000. The amount limits are subject to change. You must pay a fee to have the complaint processed.
The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be filed here http://ec.europa.eu/odr. When submitting a complaint, you must provide our e-mail address info@chigee.dk.