General information

All transactions made via this website are between you as a customer and the company Chigee Danmark ApS. 

Chigee Danmark ApS
Niels Andersens Vej 66
2900 Hellerup

CVR number: 44848597
Phone: +45 70 777 570
Email: info@chigee.dk 

Order confirmation

All orders are automatically confirmed by email. If the ordered item is on backorder or sold out, you will be notified by email as soon as possible.

When the item is dispatched you will receive an email with a link where you can track your order.

Payment terms

Chigee Danmark ApS uses a payment gateway from Freepay. Freepay operates with a high level of security and is PCI DSS Level 1 certified. Freepay complies with the PSD2 directive with SCA via 3D Secure version 2. 

We accept the following payment methods: 

• Payment cards (Visa/Dankort & Mastercard) 
• MobilePay, Apple Pay, Google Pay

Payment will be deducted when the order is shipped. 

Delivery terms and conditions

We normally dispatch the same day or the day after we register your order, provided the ordered item is in stock. If your order contains made-to-order items, the order will not be dispatched until we can make a consolidated delivery. 

Orders are usually delivered as postal parcels with PostNord and can be followed with Track & Trace after dispatch. 

All orders are subject to shipping costs as stated when ordering. Any fees for unclaimed parcels will be charged to the customer.

Returns and cancellation policy

The right of cancellation gives you the right to cancel purchases made online, on the website chigee.dk, without giving any reason.

To exercise the right of cancellation, you must notify the Seller within 14 days of receipt of the goods by using the enclosed cancellation form or by letter, e-mail or telephone with reference to the order number.

You must then return the goods without undue delay and no later than 14 days after the date on which you notified the Seller that you wish to exercise your right of cancellation. The deadline is met if you simply return or dispatch the item before the expiry of the 14 days.

If you cancel a purchase later than 14 days from the day you receive the goods, you cannot get a refund.

If you have purchased an item at a trade fair or similar and the product is handed out at the time of purchase, it is considered a regular purchase in a physical store. This means that there is no automatic right of cancellation under the Danish Sale of Goods Act. The 14-day cancellation period generally only applies to distance sales, such as online purchases or sales by phone, email or mail order.

However, at Chigee Denmark we have decided that despite this, you can cancel your purchase for up to 14 days, provided that the item is returned in unbroken, undamaged packaging. This means that the product must not be unwrapped and the plastic film on the outside of the packaging must not be broken.

Refund of the purchase amount

The Seller shall refund the amount you have paid for the goods, including delivery costs (but not additional costs resulting from your own choice of a delivery method other than the cheapest standard delivery method offered by the Seller). The amount must be refunded to you without undue delay and no later than 14 days from the date on which the Seller has received your notice to exercise the right of cancellation. However, the Seller may withhold the amount until the goods have been returned or you have provided documentation that the goods have been returned, whichever is the earliest.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

In other words, you can try the product in the same way as if you were trying it out in a physical store, but you cannot actually use it. This also means that you are not allowed to permanently install the equipment on your motorbike.

If the item has been tried on in addition to what is described above, it is considered used, which means that in case of cancellation of the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item.

If the original packaging or its contents are damaged or otherwise in a condition that, in our judgement, makes the item unsaleable as new, the purchase price will not be refunded.

Cost and risk of returns

You must bear the cost of returning the goods and you bear the risk of the goods from the time the goods are delivered to you until they are returned to the Seller.

Due to their nature, certain items cannot be returned by normal post. This applies to large TVs, white goods, gas cartridges and other products that due to their weight/size/contents are not accepted as mail. The cost of returning these items is expected to amount to DKK 499, where Elgiganten is the Seller. If these items are sold by a Partner, we refer to the responsible Partner's return policy.

Contact us on our return form to arrange the return.

Complaints

There is a 2-year warranty against manufacturing defects on all original Chigee units and a 1-year warranty against manufacturing defects on original Chigee accessories, as long as they are purchased from Chigee Denmark, on the website chigee.dk.

In the unlikely event that you receive a defective product or the product breaks during the warranty period, please contact us as soon as possible at our
return form with a description of the issue.

We will then arrange return and exchange or refund by agreement. The cost of return shipments of this type will be borne by Chigee Danmark ApS by agreement. 

Complaint options

A complaint about a product or service can be submitted to Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via the complaint portal for Nævnenes Hus. The mediation team will attempt to resolve the dispute through mediation, and if a solution cannot be found, you can bring the complaint to the Consumer Complaints Board.

As a rule, it is a prerequisite for a complaint that the product or service you want to complain about has cost a minimum of DKK 1,110 and a maximum of DKK 100,000. The amount limits are subject to change. You must pay a fee to have the complaint processed.

The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be filed here http://ec.europa.eu/odr. When submitting a complaint, you must provide our e-mail address info@chigee.dk.

Reservations

The above conditions are subject to errors and omissions, and Chigee Danmark reserves the right to change the above without prior notice.